If the ordered product does not fit:
You have the right to refuse the goods within 14 days of receiving them.
It is important that the product retains its appearance, consumption properties, paper label can not be removed.
The product cannot be worn.
When returning the product, you can choose to change their size or return the money paid.
It is also possible to exchange for another product.
Shipping costs are borne by the buyer, for example, if the product has an industrial defect.
Remember to pack the product in a secure package to prevent moisture and dirt.
You can safely use the same packaging in which you received the product!
When returning the product, be sure to keep the shipment tracking number
Product exchange or refund is made when SIA ZANi has received the product.
If the ordered product has a defect:
You have the right to refuse the ordered product if it has an industrial defect.
In this case, we cover the full amount of the product and delivery costs.
When returning the Product, you can exchange it for an analogous product or receive a refund.
If you return the item, remember to keep the shipment tracking number.
The product is exchanged or refunded when SIA ZANI has received the product and assessed the defects.
Contact us before sending the product back!
Our e-mail:
We will respond within 1 business day.
What information do I need to provide when writing an email?
- Order number and date;
- Product name;
- Do you want to apply for changes or return?
- What is the reason for the change or return? (The product has a defect, the wrong size has been ordered, the ordered product does not fit, the product does not match the image / description or another reason - please specify one.)
- If you want to replace the product, specify the product and size you want to receive.
The full rules of online store www.zani.lv are available in the Dictance Contract