1. GENERAL PROVISIONS
1.1. SIA ZANi (hereinafter - “we” or “zani.lv”) is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).
1.2. The controller of your personal data is SIA ZANi, company registration No. 41203067961, address Kroņu iela 18-3, Ventspils, Latvia, e-mail: .
1.3. Please read this Privacy Policy carefully to understand the purpose for which we collect and use your data and how we will use it.
1.4. The privacy policy covers the following topics:
1.4.1. The purpose of the use of your personal data;
1.4.2. cases of transfer of personal data to third parties and data that are transferred;
1.4.3. Term of storage of your personal data;
1.4.4. marketing communications;
1.4.5. Your rights;
1.4.6. use of cookies;
1.4.7. processing of children's personal data;
1.4.8. Changes to the Privacy Policy;
1.4.9. ways to contact us.
1.5. When you visit our website for the first time, we will ask you to confirm that you agree to the use of cookies in accordance with the terms set out in this Privacy Policy.
2. HOW WE USE YOUR PERSONAL DATA
| How do we use data? | Goals. Why do we use them? |
| 2.1. Your name, payer's address, delivery address and contact information (Your e-mail address, telephone number) | |
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Your name, payer's address, delivery address and contact information (Your e-mail address, telephone number) By contacting the telephone number provided by you during the order submission, when you order the product and enter your data, but you do not make the payment. Such communication data for this purpose is stored for no longer than 1 (one) year from the end of communication with you. |
Such communication data for this purpose is stored for no longer than 1 (one) year from the end of communication with you. This is necessary in order to be able to use the telephone number provided by you in order to contact you and help complete the payment process and provide advice on any issues that may arise. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. You can at any time object to the use of such data by contacting us by e-mail: or during a conversation with our employee. |
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By delivering the purchased goods to the payer's and / or delivery address specified by you, preparing the order for receipt at the place of delivery of the goods and issuing an invoice. We will store your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction. |
This is necessary to be able to fulfill your contractual obligations to you. We will not be able to send you or provide the opportunity to receive the ordered goods if you do not provide your name, address and contact information. |
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By sending you information about our new products and services by e-mail, by SMS, by calling the phone number specified by you. For this purpose, we will store your data for no longer than 2 (two) years from the date of receipt of your consent or until the revocation of this consent. |
The purpose of these activities is to provide you with all the latest information and to improve the quality of our services. We provide this information only with your consent. You can revoke your consent to the use of such your data at any time by contacting us by e-mail or by using the revocation link available to you in the e-mail notification or during a conversation with our employee. |
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Sending SMS-related emails related to our services, such as the latest order information. Your data is stored for this purpose for no longer than 1 (one) year from the end of communication with you. |
This is necessary in order to be able to fulfill your contractual obligations to you (to know that the ordered goods will be delivered). We conduct surveys to assess the quality of our services in order to improve the quality of our services in our legitimate interests. You can cancel the receipt of such surveys at any time by contacting us by e-mail or by clicking on the unsubscribe link in the e-mail or during a conversation with our employee. |
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On fraud prevention and detection. We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later). |
This is necessary to prevent fraud and detect fraud to protect you and zani.lv. |
| 2.2. Information about your interests, place of residence, gender and date of birth | |
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To find out your real age. We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later). |
This is to ensure that the services provided on our website are used only by persons over the age of 16. |
| 2.3. Your payment information | |
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Accepting and refunding money. We will store your data for this purpose for no longer than 10 (ten) years from the date of operations. |
This is necessary to be able to fulfill your contractual obligations to you. |
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On the prevention and detection of fraud. We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later). |
This is necessary to prevent fraud and detect fraud to protect you and zani.lv |
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2.4. Purchase and activity history (Your purchases, items viewed, items stored in your cart, and your activities via email, website, and applications) |
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Selling you goods. We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later). We will store information about the goods you are viewing for 30 (thirty) days. |
This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history). |
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Providing services and assistance, as well as handling refund issues.
We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later). |
This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history). |
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Sending emails about the left shopping cart. We will store your data for this purpose for no longer than 90 (ninety) days from the date of your last connection to your account or until you cancel such e-mails. |
This is necessary to be able to remind you that an item has been left in your shopping cart. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. At the bottom of each email, you'll find reply and settings management features. You can opt out of the use of such your data at any time by contacting us by e-mail or by using the revocation link in the notification sent to you by e-mail or during negotiations with our employees. |
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2.5. Information about your device Information you provide to us when you browse our website and use our application, including Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and application. |
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To optimize your applications and website, and to set default options for you. We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later). |
In this way, we try to ensure the most enjoyable shopping experience possible. |
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To protect your website and applications. We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later). |
This is necessary to prevent fraud and detect fraud to protect you and zani.lv. |
| 2.6. Information you receive when you sign in to Google | |
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To make it easier for you to connect to our website and applications when you sign in with Google, we will provide you with the necessary login information from those service providers. We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later). |
In this way, we will provide more convenient conditions for using our online store and purchasing the goods you like. |
2.7. We use your personal data for the purposes set out in this Privacy Policy and in cases where legal claims must be enforced or defended. For this reason, we process your personal data on the basis of a legitimate interest in order to protect and ensure the rights of you, you and others.
2.8. We may also process your personal data if it is necessary to fulfill our obligations or to protect the vital interests of you or another individual.
3. WHAT PERSONAL DATA ARE TRANSFERRED TO THIRD PARTIES
3.1. We want to gain and maintain your trust, so we will only disclose your personal information in significant cases.
3.2. We may transfer your personal data to the following categories of data recipients:
3.2.1. Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the execution of payment transactions, refunds and review of complaints;
3.2.2. For the purpose of providing specific services, we may transfer your personal data to other service providers, such as website hosting providers, courier services, servers and their maintenance service providers, e-mail service providers, newsletters, surveys, and data protection officer service providers.
3.3. We will only engage service providers who have put in place / undertake to put in place appropriate technical and organizational measures that will ensure an appropriate level of security of data processing commensurate with the risk of violation of the rights and freedoms of individuals whose data will be processed under the processing will comply with the requirements of the General Data Protection Regulation.
3.4. We may transfer your personal data not only in the above cases, but also in fulfillment of our legal obligations, as well as if there is a need to protect your or other people's interests. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide us with marketing services.
3.5. The recipients of the data specified in this Chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements of the General Data Protection Regulation.
4. HOW LONG WE STORE YOUR PERSONAL DATA
4.1. In all cases, we protect your personal data for no longer than is necessary to achieve specific purposes. You can find more information about the retention periods of personal data in the "How we use your personal data" section of this Privacy Policy.
5. YOUR RIGHTS
5.1. This section of the Privacy Policy discusses your rights under data protection law. Some rights cover many aspects, so we only look at the main ones in this Privacy Policy. We recommend that you consult the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about this right.
5.2. You have the following personal data protection rights:
5.2.1. the right to receive information regarding the processing of personal data;
5.2.2. the right to access our personal data that we store;
5.2.3. the right to request the rectification of your personal data which we hold
5.2.4. the right to ask us to delete your personal data ("right to be forgotten");
5.2.5. the right to restrict the processing of your personal data;
5.2.6. the right not to consent to the processing of your personal data;
5.2.7. the right not to consent to the processing of your personal data for direct marketing purposes;
5.2.8. the right to data transfer;
5.2.9. the right to withdraw consent for the processing of your personal data;
5.2.10. the right to lodge a complaint with the supervisory authority;
5.3. If you want to exercise your rights, or in case of questions about personal data processing or exercise of rights, contact us by e-mail: .
5.4. The right to receive information on the processing of personal data. We provide information on the processing of your personal data at the time of data collection. You can always find it in this Privacy Policy or receive it, contact us by e-mail .
5.5. The right to access our personal data that we process. You have the right to receive confirmation from us whether we process your personal data. When we process your personal data, you have the right to get acquainted with the personal data to be processed and information about their processing, for example, the purpose of personal data processing, categories of personal data, recipients of personal data, etc. c. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right in cases where it may adversely affect the rights and freedoms of others.
5.6. We have the right to refuse to provide the data you process if the law specifies the circumstances in which personal data will not be provided.
5.7. The right to request the correction of your personal data, which we store. You have the right to correct any inaccurate personal data and to supplement any incomplete personal data, taking into account the purposes of the processing.
5.8. The right to delete your personal data. This right may be exercised if: (i) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the processing of personal data for the legitimate interests of us or a third party; (iv) personal data is processed for direct marketing purposes; (v) personal data have been processed unlawfully; (vi) personal data must be deleted in accordance with the requirements of applicable law. Please note that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the personal data processed are necessary in order to: (i) exercise freedom of expression and information; (ii) exercise our legal obligations; or (iii) raise, enforce or defend legal claims.
5.9. The right to restrict the processing of your data. This right may be exercised in the following cases: (i) you challenge the accuracy of personal data; (ii) personal data is processed unlawfully, but you do not want it deleted; (iii) personal data is no longer required for the purposes of our processing, but you request it in connection with legal proceedings, enforcement or defense, or (iv) you do not consent to the processing being based on a legitimate interest of us or a third party until the grounds for your disagreement have been verified. By restricting the processing of personal data, we may continue to store your personal data, but will not continue to process it, except: (i) with your consent; (ii) in connection with the bringing, enforcement and defense of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) in the overriding public interest.
5.10. You have the right to object to the processing of your personal data. You may exercise this right for any purpose for reasons related to your particular situation, but only to the extent that we use the data in connection with our or a third party's legitimate interest. If you object, we will not continue to process personal data unless we can prove that the data is being processed for compelling legitimate reasons beyond your interests, rights and freedoms, or to bring, pursue and protect claims and / or legal proceedings. requirements.
5.11. You have the right not to consent to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree, we will no longer process your personal data for these purposes.
5.12. The right to data portability You can exercise this right in cases when we process your personal data by authorized means (computers, etc.) and the legal basis for the processing of personal data is:
5.12.1. Your consent, or
5.12.2. performance of the contract or actions taken at your request prior to the conclusion of the contract.
5.13. Right to withdraw consent for the processing of your personal data. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw the consent at any time. Withdrawal of consent will not affect the lawfulness of the processing during the period leading up to the withdrawal.
5.14. Right to lodge a complaint with the supervisory authority. If you believe that we are violating personal data protection legislation by processing your personal data, you have the right to submit a complaint to the State Data Protection Inspectorate, located at 11 / 13-15 Blaumana Street, Riga, LV-10312, https: // www. dvi.gov.lv/lv/. In all cases, please contact us before making a complaint so that we can work together to find a suitable solution.
6. HOW TO USE COOKIES
6.1. Purpose and legal basis of cookies This website, like many others, uses cookies to help improve the website experience and ensure that it works well. See the table listing cookies for details. When you visit this website, the user is presented with a window informing them that the website uses cookies. If you accept the acceptance of cookies, the legal basis for the use of cookies is the user's consent and you confirm that you have read the information about cookies, the purposes of their use, cases when the information is passed on to third parties.
6.2. Cookie information You have accessed our website using one of the browsers, such as Chrome, Firefox, Safari, Edge, Opera or others. Cookies are information that this browser collects and stores when you use our website. The next time you visit our website, the browser will remember your actions and do some of them for you, such as choosing your working language or controlling the display of cookies. With the help of cookies, the website gains the ability to save the individual settings of the website visitor's browser, recognize them and respond accordingly.
6.3. Types of cookies and their use
6.3.1. Types of cookies: There are two types of cookies - session or fixed cookies and persistent cookies. Cookies are also classified as first-party or third-party cookies. The following explains the above concepts so that you can better understand the nature of cookies and why we use them.
6.3.1.1. For the functionality of the site, or definitely the necessary cookies Essential cookies allow you to identify your browser and your device, the Internet Protocol (IP) address assigned to your device when you visit a particular website, to remember any changes or choices on that website so that they can be used in other sections of the website, such as for other sections of the restricted site after you have successfully logged in to the site until you log out. These cookies allow you to quickly and easily use multiple pages on the same site, avoiding the need to log in to the site to visit each protected section of the site. Session cookies are non-persistent - they expire when you close the browser in which you visited the site or end the session on that site.
6.3.1.2. Persistent cookies Persistent cookies are cookies that are stored on your device with which you view the website for a specific predefined period of time, in which the time is counted after the end of the browsing session of the website. Stored cookies allow you to use the user's choices or actions on the website every time you visit this website.
6.3.2. First-party cookies First-party cookies are cookies created by our website. They can be identified by the domain name of our website.
6.3.3. Third party cookies Third-party cookies are cookies from websites that do not belong to us. The domain names of such sites are different from the domain of our site. Third-party cookies may also be stored on your device from which you browse our website.
6.4. Information about the person's consent to the creation of cookies Our website technically stores information (IP address, date, time, etc.) about your consent to the creation of website cookies on your device, as well as information (IP address, date, time, etc.) when you revoke your consent to the creation of website cookies on your device.
6.4.1. Withdrawal of personal consent and restriction of the use of cookies You can change the cookie settings at any time in your device's Internet browser. For example, you can revoke your consent to the storage of cookies by checking the option in your browser that allows you to reject all proposals to store cookies. You can find these settings in the "Options" or "Preferences" menus of your web browser.
More information on how to configure your device's Internet browser can be found on the following Internet browser websites:
- Chrome: Google Chrome Help Center
- Firefox: Cookies - Information that websites store on your computer
- Safari: Safari for macOS Sierra: Manage cookies and website data using Safari
- Edge: Microsoft Edge, browsing data, and privacy
- Opera: Security and Privacy in Opera (Referrals, redirections, and cookies)
If you refuse the use of cookies, your computer will have only one cookie file ALLOW_COOKIES, which will only be used by the portal www.tlcandles.eu to store information about your refusal to use cookies for two years. This cookie file does not track you. If you have disabled the use of cookies in your web browser, mark the exception for the cookie named ALLOW_COOKIEW so that you do not have to constantly answer the question about the use of cookies when using the website.
7. PROCESSING OF CHILDREN'S PERSONAL DATA
7.1. The services provided on our website are intended only for persons over 16 years of age. Certain loyalty programs or contest conditions may provide for a different, higher, minimum age limit for participants.
7.2. If we have reasonable doubt that we are processing data of individuals who are younger than those specified in this section, we will delete that personal data from the databases.
8. CHANGES TO PRIVACY POLICY
8.1. We may periodically change this Privacy Policy to reflect how we process your personal information.
8.2. We will notify you of any significant changes to the Website or other appropriate means of communication, such as by email, so that you may review the changes before continuing to use our website.
9. HOW TO CONTACT US
9.1. We always want to listen to our customers' feedback, and we are ready to answer any questions that may arise.
9.2. Do not hesitate to contact us if:
9.2.1. have any questions or comments regarding this Privacy Policy;
9.2.2. you want us to stop using your personal data;
9.2.3. you wish to exercise your rights under this Privacy Policy or file a complaint.